Customer Support

Support that feels fast — because it is.

A shared WhatsApp inbox with smart assignment, AI triage, and full audit trails. Your customers get answers in seconds; your agents stop drowning.

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Sound familiar?

Inbox chaos with multiple agents

Two agents reply to the same customer. One misses a message entirely. Nobody knows who owns what.

Repetitive questions eating your team

40% of support load is "where's my order" or "how do I reset my password". Manual replies, every time.

No context when agents switch

A customer calls back two days later. The new agent starts from zero. Customer repeats themselves. Bad experience.

SLAs you can't measure

You promise "reply within 1 hour" but can't actually track it. Spreadsheets don't scale past 50 conversations/day.

How WapiSnap fits

Smart assignment without chaos

Round-robin across available agents. Least-busy for fast-response teams. Manual override when a specific agent owns the account. No two agents ever replying to the same thread.

Shared Inbox →Response times →

AI that handles the boring 40%

Flow triggers on common keywords — "order", "password", "return". AI replies with the answer or routes to the right agent. Humans only handle the interesting cases.

AI Automation →Flow Builder →

Full conversation history

Every agent sees the full thread. Every action is audit-logged. Context never resets between shifts or agents — the customer never repeats themselves.

Conversation history →Audit log →

Screenshot-driven triage

Customers send a photo of the broken item or a screenshot of the error — your agent sees it inline in the thread, zooms in with a click, attaches it to the ticket. Voice notes play with native controls, PDFs download as cards. No "please email this to support@".

Rich Media Inbox →AI Triage →

Great support isn't about more agents — it's about fewer repeated questions and sharper handoffs.

Your WhatsApp. Your AI. Your rules.

Join businesses automating WhatsApp without vendor lock-in.

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