Terms of Service

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

1. Overview

This Terms of Service Agreement (“Agreement”) is entered into by and between Isometrica Experiences Pvt. Ltd. (“WapiSnap”, “Company”) and you, and is made effective as of the date of your use of this website https://wapisnap.com (“Site”) or the date of electronic acceptance.

This Agreement sets forth the general terms and conditions of your use of the Site as well as the products and/or services purchased or accessed through this Site (the “Services”). Your use of this Site and your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement and our Privacy Policy.

Company may, in its sole discretion, change or modify this Agreement at any time. Such changes shall be effective immediately upon posting to this Site. Your continued use of the Site or Services after changes have been made constitutes acceptance of the revised Agreement.

In these terms: “WapiSnap”, “we”, “us” or “our” means Isometrica Experiences Pvt. Ltd. “Services” means the services you have ordered from us. “Software” means the WapiSnap platform. “You”, “your”, “User” and “Customer” means the person or entity entering into this contract.

2. Eligibility

This Site and the Services are available only to Users who can form legally binding contracts under applicable law. By using this Site you represent and warrant that you are (i) at least eighteen (18) years of age, (ii) otherwise recognised as being able to form legally binding contracts, and (iii) are not barred from purchasing or receiving the Services under the laws of India or other applicable jurisdiction.

If you are entering into this Agreement on behalf of a company, you represent and warrant that you have the legal authority to bind such entity. If you do not have such authority, you will be personally responsible for the obligations herein.

3. Software Licence Terms

• We grant you a non-exclusive, non-transferable licence to use the cloud-based Software subject to these terms, limited to the subscription period agreed between us.
• The licence is for your internal business purposes only. We are not transferring ownership, copyright or other intellectual property rights.
• You agree to pay our software licence fee in full, free of deduction or set-off. All amounts are exclusive of taxes unless otherwise indicated.
• You agree not to transfer the licence to another entity without our written agreement.
• Modifications we incorporate at your request may be made available to other subscribers at our discretion.

4. WhatsApp Business Platform Terms

WapiSnap integrates with Meta’s WhatsApp Cloud API. By using our Services you also agree to comply with:

• Meta’s WhatsApp Business Platform Terms and Commerce Policy.
• Message opt-in requirements: You are solely responsible for obtaining and maintaining proper opt-in consent from end users before sending them WhatsApp messages.
• Prohibited content: You must not use the Services to send spam, prohibited content, or messages that violate Meta’s messaging policies.
• WABA compliance: We are not liable if Meta restricts, suspends or bans your WhatsApp Business Account for policy violations.

5. BYOWABA (Bring Your Own WhatsApp Business Account)

WapiSnap operates on a BYOWABA model. This means:

• You own your WABA. Your WhatsApp Business Account belongs to you or your organisation. We facilitate connection via Meta’s Embedded Signup but do not create, own or control your WABA.
• You may disconnect your WABA from WapiSnap at any time. Your WhatsApp Business Account, phone number and message history with Meta remain yours.
• We apply zero markup on WhatsApp conversation charges. Per-conversation costs are billed by Meta directly to your WABA payment method.

6. AI and BYOLLM (Bring Your Own LLM)

• You may provide your own AI provider API keys (OpenAI, Anthropic, Groq, etc.) to power AI-driven features within WapiSnap.
• When using BYOLLM, you are solely responsible for complying with your AI provider’s terms of service, usage policies and billing.
• We do not monitor, log or store the content of AI model responses beyond what is necessary for the conversation flow within the platform.
• We are not liable for the accuracy, appropriateness or legality of AI-generated responses delivered through your WhatsApp conversations.

7. Fair Use and Acceptable Use

You agree that you will not use the Services to:

• Send unsolicited bulk messages (spam) or messages to users who have not opted in.
• Distribute malware, phishing links or fraudulent content.
• Violate any applicable law, regulation or third-party rights.
• Attempt to reverse-engineer, decompile or disassemble the Software.
• Use the platform in a way that degrades performance for other users.

We reserve the right to suspend or terminate your account if we determine, at our sole discretion, that you have violated these terms.

8. Condition of Licence

During the trial period the Software is supplied “as is”. We do not give warranties about it, whether express or implied, including but not limited to implied warranties of quality and fitness for a particular purpose. We will not be liable to you or to any third party for any lost revenues or profits, loss of data or any direct, indirect or consequential damages relating to the Software.

9. Payment

You must pay the charges for the Services as agreed. When we change charges we will notify you before work commences. Unless agreed otherwise, all charges are exclusive of applicable taxes which will be added to invoices.

10. Purchase, Cancellation & Refund

Once you subscribe to WapiSnap (monthly or yearly), your licence will be activated after payment clears. You may cancel your subscription at any time; it will remain active for the remaining period with no automatic renewal.

Please note that we do not provide refunds. For more details read our Refund Policy.

11. Confidentiality

We agree to keep confidential your data and any information you share about your business. All your data is saved in encrypted format. You agree to keep confidential our methods of working and proprietary information.

12. Data Protection

We shall observe the provisions of the Information Technology Act, 2000 in the provision of the Services and comply with any reasonable request in connection with data protection requirements. All data is stored encrypted on cloud servers.

13. Intellectual Property Rights

You retain rights in any data or content you provide to us. We retain intellectual property rights in the Software and platform. You agree to indemnify us against any claim by a third party in connection with content or material provided by you.

14. Termination

Either party may terminate this Agreement immediately by written notice if the other commits a material breach and fails to remedy it within 7 days of receiving notice. We may also suspend or terminate access if any fee remains unpaid for more than 15 days after invoicing.

15. Limitation of Liability

Our liability to you under this Agreement shall not exceed USD 50 or twice the amount paid by you for the Services over the previous 12 months, whichever is lower. In no event shall either party be liable for any indirect or consequential loss.

16. Force Majeure

Either party is relieved from its obligations if performance is prevented by a Force Majeure event beyond reasonable control, including war, natural disaster, pandemic, government action, strikes or infrastructure failure. The affected party must give written notice within 15 days.

17. Dispute Resolution & Governing Law

All disputes arising out of this Agreement shall be settled by arbitration as per the Indian Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru. An independent sole arbitrator shall be appointed to resolve disputes.

This Agreement shall be governed by the laws of India and both parties agree to submit to the exclusive jurisdiction of the Indian Courts.

Contact Us

If you have questions about these Terms, contact us at:

• Email: support@wapisnap.com
• Phone: +91 85270 04337