Abandoned Cart Recovery

Remind them once. Only if they haven't bought.

When a customer starts checkout and goes quiet, WapiSnap waits, checks whether they ordered, and only then sends a WhatsApp reminder, to people who agreed to hear from you. Then it shows you what the reminder actually earned.

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Sound familiar?

Reminders that arrive after the customer already bought

A timer that fires no matter what sends "you left something behind" to someone whose parcel is already packed. It reads as careless and costs you trust.

Marketing messages to people who never agreed

Promotional WhatsApp messages to customers who did not opt in get blocked and reported. Enough of that and Meta lowers your number's quality rating, which affects every message you send, including order updates.

No idea what the reminder really earned

Every order after a reminder gets counted as recovered, including the ones that would have happened anyway. You end up rewarding a message for something it did not do.

Custom scripts nobody wants to touch

Timers and cron jobs buried in the store's backend mean changing the wait time or the wording needs a developer and a deploy.

How WapiSnap fits

Wait, check, then decide

The journey starts when your store reports checkout_started, then waits up to an hour for order_placed. If the order arrives, it stops. If it does not, the reminder goes out. Change the wait or the template from the dashboard, no deploy.

Journeys →Events API →

Consent and safety guardrails built in

Marketing templates only go to numbers marked opted in. Customers on Do Not Disturb are skipped, an agent who has taken over the chat pauses the journey, and by default a customer enters at most once every 7 days, so nobody is nudged repeatedly.

Customer profiles →Smart Retry →

Recovered revenue you can trust

The results page separates "converted" from "recovered after message". An order placed before the reminder counts as converted, not recovered, so the number you judge the journey by is the one the reminder is responsible for.

Journey results →Analytics →

A reminder that looks like your brand

Use an approved WhatsApp template with the cart value and a link straight back to checkout. Replies land in the shared inbox next to the customer's full history, so a question about a product gets answered by a person.

Templates →Team Inbox →

Abandoned cart is the first journey most stores build. Order confirmations, delivery updates and review requests use the same pieces.

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